Delivery Policy
Welcome to S & J Cycles, your store specializing in electric scooters and bicycles, both retail and wholesale. We are located at Carrer Flamicell, 16, 17487 Empuriabrava, Girona, Spain, where we operate with passion and professionalism to offer you high-quality products and a safe, fast, and efficient shopping experience.
One of our priorities is to ensure that your orders arrive in the shortest possible time, in perfect condition, and with clear traceability. Below, we explain our shipping policy in detail.
1. Choose your preferred items and confirm your shopping cart..
2. You will be sent a notification email once your order has been validated.
3. Your order is processed after 3 days and then handed over to the carriers for delivery.
4. The order will be delivered to your home within a maximum of 7 days following the date your order is validated.
1. Order processing time
Once you place your order through our online store, our team begins preparing your product. All our scooters and electric bicycles are under rigorous quality control before being packaged.
Estimated processing time: 01-03 business days.
During this time, the product is inspected, tested for basic functionality (where applicable), and packaged with highly protective materials.
If you have placed a wholesale order, the processing time may be slightly longer. In this case, we will keep you informed at all times.
2. Delivery times
Once the order is processed, it is shipped using professional national and international shipping companies.
S & J Cycles works with reliable carriers to ensure the fast and safe delivery of each package.
Domestic Shipping (Australia-wide):
We offer fast and reliable delivery to all Australian states and territories under 03 to 05 business days.International shipping (Europe, America, Asia, Africa): between 05 and 07 business days. Please note that delivery times and import regulations may vary depending on your location.
🔄 In the event of logistical delays beyond our control (such as strikes, holidays, or adverse weather conditions), we will keep you informed with complete transparency.
3. Coverage areas
We are proud to offer national and international shipping:
Shipping everywhere in Australia.
We ship throughout Europe and the rest of the world, for both private customers and businesses and distributors.
We offer flexible options for large or volume orders, with optimized logistics conditions for heavy loads and multiple units.
4. Shipment tracking and control
Once your order has left our facilities:
You will receive an automatic email with the tracking number.
You can check the status of your shipment, its location, and the estimated delivery date at any time.
In the event of any transport incidents, our team will be available to respond quickly.
5. Packaging security and delivery guarantee
All our products are carefully packaged with durable materials designed to protect bulky and delicate items such as scooters and electric bicycles.
Additionally:
Each shipment is insured against damage or loss during transit.
If you receive a damaged product, we promise to process it as a priority, either through replacement or refund, according to the agreed-upon terms.
6. Commitment to customer satisfaction
At S & J Cycles, we know that a good delivery policy is key to customer peace of mind. That's why, in addition to our quality products, we offer friendly, accessible, and professional after-sales service.
We have a customer service team that can assist you before, during, and after shipping. Our commitment is to ensure every customer receives their order in a timely manner, without surprises, and with complete confidence.
Thank you for trusting S & J Cycles.
📍 From Australia to the world, we bring you electric mobility with quality, speed, and reliability.
Contact:
Phone: (+61) 351 34 38 91
Email: contact@sjcycles.com
Address: 35 Tarwin St, Morwell VIC 3840, AUSTRALIA.
CONTACT INFORMATIONS
Contact us and benefit from our 24/7 After-Sales Service (ASS).